We have two payment methods available for you to choose:
– Credit / Debit Card.
– Cash on Delivery (COD).
If you are not comfortable or unable to make an online transaction, you can select our Cash on Delivery (COD) payment method instead.
With COD, the payment for the order is made in cash at the time of delivery at your predefined delivery address.
The maximum order value for a COD transaction is 10,000 EGP and is strictly a cash only payment.
Please note that foreign currency can NOT be used to make a COD payment.
No, unfortunately payment for the order can only be made in cash when you select the Cash on Delivery (COD) payment option. Our logistics partners are not authorized to collect Cheque/DD payments.
We have a fairly efficient search functionality with prompts based on the keyword you search for.
In case use the chat function to send a query to our customer service and we will respond within a day.
Customers can submit any queries/complaints to our trained customer care representatives through the following platforms:
– Via WhatsApp chat icon found in the footer of every page.
– Via our Live Chat – Speak to our trained customer service executives OR Leave us a message if we’re offline and we’ll get back to you within 24 hours.
– Via Email – Write to us on Cs@alibenalimedical.com regarding any queries/complaints that you might have
We will ensure that your queries/complaints are replied to within 24 hours and are resolved at the earliest.
Products once sold can be returned for a refund if and only if they meet our Returns and Replacements policy.
To return an item, the buyer can email us a return request on Cs@alibenalimedical.com within 5 days of the receipt of the product. Once the request has been registered, https://alibenalimedical.com endeavors to evaluate the query and have the items collected by our logistics partners in a timely manner.
If the buyer has received an email from our customer service team confirming the refund, please be assured that https://alibenalimedical.com has initiated the refund request with our partner bank and will be processed shortly. However, if there has been a significant delay please feel free to write to us on Cs@alibenalimedical.com and we shall resolve your concerns.
Once the return request has been registered, we will evaluate the query by verification of the items to be returned by our local sales representative. If the items are eligible to be returned, we will schedule a collection with our logistics partners at a time convenient to the buyer. The buyer must ensure that the labels, original packaging and the invoice is retained and returned along with the product.