Leader of medical devices & Medical Supplies in Egypt
We have a wide local sales network from the main office and two showrooms in Cairo, and a showroom in each of Alexandria and Mansoura, to more than 30 authorized distributors throughout Egypt.
SHOPPING INFORMATION
We have two payment methods available for you to choose:
– Cash on Delivery (COD).
– Credit / Debit Card online, through Geidea’s secure payment gateway.
Your online transactions on https://alibenalimedical.com are secured with the highest levels of transaction security currently available on the Internet. All credit and debit card payments are processed through Geidea, a secure and trusted payment gateway.
If you are not comfortable or unable to make an online transaction, you can select our Cash on Delivery (COD) payment method instead.
With COD, the payment for the order is made in cash at the time of delivery at your predefined delivery address.
The maximum order value for a COD transaction is 10,000 EGP and is strictly a cash only payment.
Please note that foreign currency can NOT be used to make a COD payment.
No, unfortunately payment for the order can only be made in cash when you select the Cash on Delivery (COD) payment option. Our logistics partners are not authorized to collect Cheque/DD payments.
Prices listed on https://alibenalimedical.com do not include taxes. The shipping cost depends on the order and the delivery address, and our team agrees it with you on WhatsApp (01281861002) after confirming your order. Delivery is within 72 hours.
Our devices carry an Ali Ben Ali warranty. The warranty period differs from one device to another and goes up to 3 years. Each device’s warranty period is shown on its product page; if you don’t find it, ask us on WhatsApp 01281861002.
We have a fairly efficient search functionality with prompts based on the keyword you search for.
If you cannot find a product, send us your question on WhatsApp (01281861002) and we will respond within a day.
PAYMENT INFORMATION
Prices do not include value tax
Customers can submit any queries/complaints to our trained customer care representatives through the following platforms:
– Via WhatsApp chat icon found in the footer of every page.
– Via Email – Write to us on [email protected] regarding any queries/complaints that you might have
We will ensure that your queries/complaints are replied to within 24 hours and are resolved at the earliest.
Products once sold can be returned for a refund if and only if they meet our Returns and Replacements policy.
To return an item, the buyer can email us a return request on [email protected] within 14 days of the receipt of the product. Once the request has been registered, https://alibenalimedical.com endeavors to evaluate the query and have the items collected by our logistics partners in a timely manner.
If the buyer has received an email from our customer service team confirming the refund, please be assured that https://alibenalimedical.com has initiated the refund request with our partner bank and will be processed shortly. However, if there has been a significant delay please feel free to write to us on [email protected] and we shall resolve your concerns.
Once the return request has been registered, we will evaluate the query by verification of the items to be returned by our local sales representative. If the items are eligible to be returned, we will schedule a collection with our logistics partners at a time convenient to the buyer. The buyer must ensure that the labels, original packaging and the invoice is retained and returned along with the product.
Yes. Ali Ben Ali has its own maintenance center with an expert team of trained technicians, certified by the Industrial Control Authority (الهيئة العامة للرقابة الصناعية). Since 1987, our business has been built on after-sales service and technical support.
